DELIVERY + RETURNS
These times indicate how long it will take to reach you after I've processed and dispatched. Actual delivery time will depend on the shipping method you choose.
Estimated shipping times
United Kingdom: 3-5 business days
USA: 7-10 business days
Europe: 5-7 business days
Rest of the World: Approx 10-14 business days
The time I need to prepare an order for shipping varies, generally orders are processed in 2-5 working days but for details, see individual items.
Estimated shipping times vary depending on where your item is being delivered to. Above are some rough shipping times to give you a better idea of when you will receive your order
Shipping charges are calculated at checkout for physical products (unless you qualify for free shipping).
We use Royal Mail for most domestic and international orders.
For larger orders we may use a courier service, you will be notified if this is the case.
Shipping charges are based on weight, packaging material cost, and the distance to destination.
By making a purchase, you agree that you accept the shipping charges that have been notified to you.
DIGITAL PRODUCT ORDERS
Once your payment is complete, you will receive links to your digital products on the 'Thank You' page as well as by email.
If you have any questions please feel free to contact me and I will be happy to help.
If you would like to cancel an order please let me know as soon as possible. If the order has not been dispatched yet, I can organise a refund for you. If your order has already been dispatched please see our Returns Policy here.
We do accept cancellations on digital products.
Orders sent out of the UK will have a customs label attached.
Customs & VAT charges are not applied by Dani Doll Designs at point of sale.
Buyers are responsible for any customs and import taxes that may apply. Unfortunately, delays due to customs are out of my control.
From 1st July 2021, all orders shipped from within the UK to any EU country will incur an EU VAT charge on physical product orders under 150 EURO. This will be due on arrival in the destination country.